This Privacy Policy describes how 25 takabet collects, uses and protects the personal information of players who use the platform at 25takabet.xyz. By registering an account or continuing to use our services, you agree to the practices described here. Please read this page carefully — it is written in plain English so you can understand exactly what we do with your data.
About 25 takabet
25 takabet is an online gaming platform serving players in Bangladesh. The platform offers cricket and sports betting, live casino games, slots and crash titles including Aviator. All player accounts, transactions and related data are managed directly by 25 takabet as the data controller for the purposes of this policy.
Data We Collect From You
We collect only the information needed to run your account and keep it secure. The table below shows each category, what it includes, and why we need it.
| Category | Examples | Why We Need It |
|---|---|---|
| Registration Data | Full name, date of birth, phone number, password | Create and secure your account; verify you are aged 18 or over |
| Identity Documents | National ID Card (NID), Passport, Driving Licence | KYC verification required before your first withdrawal |
| Financial Data | bKash / Nagad / Rocket / Upay mobile number, transaction records | Process deposits and withdrawals; detect fraud |
| Usage Data | Games played, bet amounts, session timestamps, device type | Improve the platform; identify problem gambling patterns |
| Technical Data | IP address, browser type, operating system | Security monitoring; prevent multiple-account abuse |
| Communications | Live chat transcripts, support tickets | Resolve issues; quality assurance for our support team |
We do not collect your location beyond what is needed for compliance, and we do not request access to your phone's camera, contacts or files beyond document uploads you initiate yourself.
How We Use Your Information
25 takabet uses your personal data only for the following purposes:
- Account management: creating, maintaining and securing your player account.
- Payment processing: handling deposits via bKash, Nagad, Rocket and Upay, and processing withdrawals within our stated timeframes.
- KYC and compliance: verifying identity before your first withdrawal, in line with responsible gaming obligations.
- Fraud and security: detecting suspicious activity, preventing unauthorised access and protecting other players on the platform.
- Responsible gaming: monitoring gameplay patterns and reaching out if we identify signs of problem gambling behaviour.
- Platform improvement: understanding which games and features players use most so we can make the experience better.
- Service communications: sending you important account updates, withdrawal confirmations and security alerts — not marketing messages unless you have opted in.
When We Share Your Data
We do not sell your personal data to third parties. We share information only in these specific situations:
Game Providers
To launch games from Ezugi, KA Gaming, Spribe, PG Soft, Habanero, CQ9 and FA Chai, a session token is passed to the provider. No personally identifiable information is included in this token beyond a hashed player reference.
Payment Partners
When you deposit or withdraw via bKash, Nagad, Rocket or Upay, your mobile number and transaction amount are shared with the relevant payment processor to complete the transfer. These processors have their own privacy policies.
Legal Obligations
If required by applicable law, regulation or court order, 25 takabet may disclose information to competent authorities. We will tell you about any such disclosure unless legally prohibited from doing so.
Business Operations
We use third-party analytics and security tools that may receive technical and usage data in anonymised or aggregated form. These vendors are contractually prohibited from using the data for any other purpose.
How Long We Hold Your Data
We retain your account data for as long as your account is active. After account closure, we keep records for a minimum period to meet legal and regulatory obligations — typically five years for financial transaction records. Data held purely for security monitoring (such as IP logs) is deleted after 12 months unless an investigation is open. KYC documents are kept for the same five-year period after your last transaction.
Cookies and Similar Technologies
25 takabet uses cookies and similar technologies to keep you logged in, remember your preferences and understand how the platform is used. The table below lists the main types we use.
| Type | Purpose | Duration |
|---|---|---|
| Essential | Keep your session active; prevent CSRF attacks | Session (deleted when you close the browser) |
| Functional | Remember language and deposit method preferences | 30 days |
| Analytics | Aggregate page-view and feature-use data (anonymised) | Up to 13 months |
| Security | Device fingerprinting to detect account takeover attempts | 90 days |
You can clear cookies at any time through your browser settings. Disabling essential cookies will prevent you from staying logged in.
Keeping Your Data Safe
25 takabet applies layered technical and organisational measures to protect your data:
- TLS encryption on all data in transit between your device and our servers.
- Encrypted storage for passwords (bcrypt hashing) and identity documents.
- Access controls: only staff with a specific operational need can view account information, and all access is logged.
- Two-factor authentication available for all player accounts and mandatory for internal staff systems.
- Regular penetration testing and vulnerability scanning of the platform.
No system is completely risk-free. If a security breach affects your data, we will notify you as quickly as possible through the contact details on your account.
Your Rights Over Your Data
You have the following rights in relation to the personal information 25 takabet holds about you. Submit any request through our 24/7 Live Chat and we will respond within a reasonable timeframe.
Access
Request a copy of the data we hold about you in a readable format.
Correction
Ask us to correct inaccurate or incomplete information on your account.
Deletion
Request erasure of your data where we have no legal basis to retain it.
Portability
Receive your account data in a structured, machine-readable file.
Objection
Object to us using your data for analytics or profiling purposes.
Restriction
Ask us to pause processing while you dispute the accuracy of your data.
Note that exercising some rights (such as deletion) may require closing your account and can affect any outstanding balance or active bonus.
Players Must Be 18 or Older
25 takabet does not knowingly collect data from anyone under the age of 18. All players must confirm their age during registration, and identity documents are checked before any withdrawal is processed. If we discover that an account holder is under 18, the account will be closed immediately and any funds returned after verification.
If you believe a minor has created an account, contact us immediately through 24/7 Live Chat so we can investigate and act.
Updates to This Policy
We may update this Privacy Policy from time to time — for example, when we add new payment methods, change game providers, or update our technical infrastructure. When we make material changes, we will post a notice on the platform and update the "Last revised" date at the top of this page. Continued use of 25 takabet after a change takes effect means you accept the revised terms. If a change significantly affects your rights, we will notify you directly via your registered contact details.
How to Reach Us
For any question about this Privacy Policy, or to exercise a data right, please use 24/7 Live Chat available directly on the 25 takabet platform. Our support team is available around the clock and can escalate privacy requests to the data team. For formal written requests — such as a legal data subject access request — please submit the details through Live Chat and our team will provide written confirmation and respond within the statutory period.
We do not accept privacy requests by post or through third-party intermediaries without prior arrangement through Live Chat.